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TechTalks Event

Help Desk Strategies

with guest expert Russ Vaught, Senior Director of the Center for Academic Computing Penn State University

June 17, 1998

Audio
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Transcript

Russ discussed strategies for help desk success with your campus communities. With the rapid growth across campus with all types of information technology, help desk services that are responsive, yet thoughtful, in their service charters are essential.

Russ's discussion included ....

Russ' references are listed at http://www.personal.psu.edu/staff/r/s/rsv/